GETSMARTWIFI.COM DELIVERY POLICY
Effective as of 01/15/2025

1. GENERAL INFORMATION

GETSMARTWIFI is committed to delivering your orders as quickly as possible. The present delivery policy details our delivery terms and conditions.

2. DELIVERY ZONE

2.1 Metropolitan France

• Delivery available nationwide
• Including Corsica
• Monaco included

2.2 FRENCH OVERSEAS DEPARTMENTS AND TERRITORIES

• Guadeloupe
• Martinique
• French Guiana
• Reunion Island
• Mayotte
• New Caledonia
• French Polynesia
• Saint Pierre and Miquelon
• Saint-Martin
• Saint-Barthélemy

2.3 European Union

• Delivery to all EU countries

3. DELIVERY METHODS

3.1 Standard delivery

• Lead time: 3-5 working days
• Carrier: Colissimo
• Online tracking available
• Price: Free except option
• Price for orders <€50: €4.90

3.2 Express delivery

• Delivery time: 24-48 working hours
• Carrier: Chronopost
• Online tracking available
• Metropolitan France price: €9.90

3.3 Relay Point delivery

• Lead time: 2-4 working days
• Networks: Mondial Relay, Pickup
• More than 7,000 points of withdrawal
• Price: €3.90

3.4 International delivery

• Lead time: 5-7 working days
• Carrier: DHL
• European Union price: €12.90
• DOM-TOM price: €19.90

4. DELIVERY DEADLINES

4.1 Calculating lead times

• Delivery times are expressed in working days
• Deadline start: payment validation
• Working days: Monday to Friday, excluding public holidays

4.2 Time commitment
If the announced deadline is exceeded :

• Customer information by email
• Cancellation free of charge
• Full refund if requested

5. ORDER TRACKING

5.1 Monitoring methods

• Shipment confirmation email with tracking number
• Online tracking on our website
• Mobile application
• Follow-up SMS (optional)

5.2 Follow-up steps

• Order confirmed
• In preparation
• Shipped
• On delivery
• Delivered

6. RECEIPT OF ORDER

6.1 Checking the package
The customer must :

• Check package condition on receipt
• Note any anomalies on the delivery slip
• Make precise reservations if necessary
• Refuse the parcel if it is obviously damaged

6.2 Signature

• Mandatory for home deliveries
• Proof of delivery
• Identity check possible

7. DELAYS AND INCIDENTS

7.1 Delivery delays
In case of delay :

• Information by email
• New deadline communicated
• Compensation possible in some cases
• Cancellation policy

7.2 Package not received
Procedure in the event of non-receipt :

• Carrier survey
• Resolution time: 14 days maximum
• Refund if parcel lost
• Forwarding possible according to stock

8. RETURNS

8.1 Return conditions

• Lead time: 14 days after receipt
• Like new and unused
• Original packaging
• All accessories included

8.2 Return shipping costs

• Free of charge for defective products
• At the customer's expense for withdrawal
• Reimbursement of initial costs included

9. SPECIAL CASES

9.1 Absence of the addressee

• Avis de passage
• Store at a relay point
• New delivery on request
• Possible additional costs

9.2 Incorrect address

• Customer responsibility
• Forwarding expenses at your expense
• Additional lead times applicable

10. GUARANTEES

10.1 Insurance

• All shipments are insured
• Coverage up to €500
• Additional insurance option available

10.2 Quality commitment

• Satisfaction guaranteed
• Refund if non-conforming
• Dedicated customer service

11. CONTACT

If you have any questions about your delivery :

• Email : livraison@getsmartwifi.com
• Telephone: +33 (0)1 23 45 67 89
• Contact form on the site
• Online chat (business hours)

12. MODIFICATION

GETSMARTWIFI reserves the right to change this delivery policy. Changes will take effect as soon as they are published on the site.