SHIPPING AND DELIVERY POLICY
Last updated on 17 December 2023
This shipping and delivery policy forms part of our website. getsmartwifi.com and should therefore be read in conjunction with our main conditions.
Please read our shipping and delivery policy carefully when purchasing our products. This policy will apply to all orders placed with us.
What are my shipping and delivery options?
We offer a variety of shipping options to meet your needs.
Our shipping methods include standard, express and sometimes region-specific options.
Please note that although we do not keep stock, we work closely with our supplier partners to ensure the delivery of your orders. This privileged relationship enables us to offer you various delivery alternatives, while taking into account delivery times, costs and additional services such as parcel tracking.
We are also open to discussing any potential customisation of your delivery. Please do not hesitate to contact us for specific details on the options available for your order at the email address in the last line of this document, in bold.
What are your delivery times?
Our delivery times vary according to the specific nature of each product we offer. Generally, our lead times can range from 5 to 40 days. This variation depends on a number of factors, including the availability of the product from our suppliers, the complexity of manufacturing or sourcing, and processing and dispatch times.
Some items can be dispatched more quickly, while others, due to their nature or demand, may take longer to prepare and dispatch. Please note that these times are estimates and may vary depending on various circumstances, including transport conditions and logistical constraints.
We understand the importance of fast delivery and we continually strive to optimise our processes to reduce lead times as much as possible, while ensuring the quality and safety of shipments. If you have any specific questions about shipping times for a particular product, please do not hesitate to contact us directly.
Free delivery
We offer free delivery on all orders over €30 including VAT. For example, if you buy an item from us at a price of €30 or more, delivery is free.
Do you deliver internationally?
We deliver worldwide. Free delivery applies to international orders.
For more information on customs formalities, send an e-mail to hello@comfortglide.fr.
Please note that we may be subject to various rules and restrictions regarding certain international deliveries and that you may be subject to additional taxes and duties over which we have no control. In such cases, it is your responsibility to comply with the laws applicable in the country where you live and you will be responsible for any such additional costs or taxes.
What happens if my order is delayed?
If delivery is delayed for any reason, we will inform you as soon as possible.
Where can I contact you if I have any questions about this document?
You can contact us at the following email address: hello@getsmartwifi.com. We will get back to you as soon as possible.