WARRANTY CONDITIONS GETSMARTWIFI.COM
Effective as of 01/15/2025

  1. GENERAL PROVISIONS

1.1 Scope of application
These warranty conditions apply to all products sold by GETSMARTWIFI.COM to its private and professional customers.

1.2 Territory
The warranty is valid :

  • In mainland France
  • In French overseas departments and territories
  • In the European Union
  1. WARRANTY TYPES

2.1 Legal warranty of conformity

  • Duration: 24 months for individuals
  • Duration: 12 months for professionals
  • Applicable upon delivery
  • Conformity defects
  • Manufacturing defects

2.2 GETSMARTWIFI commercial warranty

  • Duration: 36 months
  • Can be extended to 60 months
  • Parts and labor included
  • On-site service available
  • Priority technical support

2.3 Warranty against hidden defects

  • Article 1641 of the French Civil Code
  • Duration: 24 months
  • Defects not apparent at time of purchase
  1. WARRANTY COVERAGE

3.1 Items covered

  • Manufacturing defects
  • Technical malfunctions
  • Faulty components
  • Software update
  • Initial installation

3.2 Exclusions

  • Accidental damage
  • Incorrect use
  • Normal wear
  • Unauthorized modifications
  • Repairs by third parties
  • Water damage
  • Electrical surges
  • Professional use (except under specific contract)
  1. IMPLEMENTATION OF THE WARRANTY

4.1 Declaration procedure

  • Initial contact within 48 hours
  • Problem description
  • Product photos
  • Proof of purchase required
  • Product serial number

4.2 Diagnosis

  • Remote first
  • On site if necessary
  • Maximum lead time: 5 working days
  • Detailed report provided
  1. TERMS AND CONDITIONS

5.1 Repairs

  • Maximum lead time: 15 working days
  • Original manufacturer parts
  • Post-repair tests
  • Intervention report

5.2 Replacement

  • If repair impossible
  • Identical or equivalent product
  • Maximum lead time: 30 days
  • Free transport

5.3 Refunds

  • If replacement impossible
  • Initial purchase value
  • Lead time: 14 days maximum
  • Same payment method
  1. TRANSPORT AND HANDLING

6.1 Shipment for repair

  • Secure packaging included
  • Free return transport
  • Insurance included
  • Real-time tracking

6.2 On-site intervention

  • By appointment only
  • Mainland France
  • Delivery time: 48-72 working hours
  • Certified technician
  1. EXTENDED WARRANTY

7.1 Available options

  • +12 months: €99
  • +24 months: €179
  • +36 months: €249
  • Purchase subscription only

7.2 Additional coverage

  • Accidental damage
  • 24/7 priority support
  • Express replacement
  • User training
  1. CUSTOMER OBLIGATIONS

8.1 Preventive maintenance

  • Regular maintenance
  • Updates required
  • Conditions of use respected
  • Incident documentation

8.2 Documentation

  • Invoice retention
  • Follow-up
  • Rapid problem reporting
  • Damage photos
  1. SPECIAL CASES

9.1 Refurbished products

  • 12-month warranty
  • Same coverage
  • Reconditioned parts available
  • Dedicated after-sales service

9.2 Professional products

  • Specific contracts
  • Customized ALS
  • Dedicated support
  • Priority intervention
  1. RESPONSIBILITY

10.1 Limits

  • Force majeure
  • User negligence
  • Unauthorized modifications
  • Non-conforming use

10.2 Excluded damage

  • Data loss
  • Loss of earnings
  • Commercial damage
  • Consequential damages
  1. DISPUTE RESOLUTION

11.1 Mediation

  • Mediator
  • Free procedure
  • Deadline: 90 days maximum
  • Amicable solution preferred

11.2 Jurisdiction

  • Paris Commercial Court
  • Applicable French law
  • After attempted mediation
  • Costs according to decision
  1. SERVICE CONTACT

After-sales service :

  • Email : sav@getsmartwifi.com
  • Telephone: +33 (0)1 23 45 67 89
  • 24/7 online chat
  • Service portal: support.getsmartwifi.com
  1. MODIFICATIONS

GETSMARTWIFI reserves the right to modify these warranty conditions. Modifications :

  • Not applicable retroactively
  • Are notified 30 days in advance
  • Are published on the
  • Comply with current legislation

Last update: 01/15/2025