GETSMARTWIFI.COM BILLING POLICY
Effective 15/01/2025

  1. GENERAL PROVISIONS

1.1 Purpose
This billing policy defines the billing and payment terms applicable to all products and services offered by GETSMARTWIFI.

1.2 Application
These conditions apply to all orders placed on our site or via our services.

  1. ISSUING INVOICES

2.1 Invoice content
Each invoice includes :

  • Unique invoice number
  • Date of issue
  • GETSMARTWIFI full contact details
  • Customer details
  • Details of products/services
  • Unit prices excl.
  • Applicable VAT
  • Total amount incl. VAT
  • Terms of payment
  • SIRET and RCS numbers
  • Intra-Community VAT number

2.2 Invoice format

  • Electronic format (PDF)
  • Accessible in the customer area
  • Sent by email
  • Paper version on request
  1. TERMS OF PAYMENT

3.1 Payment methods accepted

  • Credit card (Visa, Mastercard, American Express)
  • PayPal
  • Bank transfer
  • SEPA Direct Debit
  • Apple Pay
  • Google Pay

3.2 Payment security

  • SSL protocol
  • 3D Secure authentication
  • Encrypted bank details
  • PCI-DSS compliance
  1. RATES

4.1 Prices

  • Expressed in euros
  • excl. and incl. VAT
  • VAT applicable in accordance with current legislation
  • Delivery costs not included

4.2 Price changes

  • Prior notification for recurring services
  • Minimum 30 days' notice
  • Right of cancellation in the event of disagreement
  1. TERMS OF PAYMENT

5.1 Payment terms

  • Immediate payment for private customers
  • 30 days for professionals (after verification)
  • Special conditions by written agreement

5.2 Late payment

  • Late payment penalties: ECB rate + 10 points
  • Flat-rate allowance: €40 (professionals)
  • Possible suspension of services
  • May be passed on to a debt collection agency
  1. RECURRENT BILLING

6.1 Subscriptions

  • Monthly/annual billing according to package
  • Direct debit
  • Invoice issued 7 days before direct debit
  • Email notification

6.2 Subscription changes

  • Prorata temporis applied
  • Change effective next cycle
  • Adjustment invoice if necessary
  1. REFUNDS AND CREDIT NOTES

7.1 Refund conditions

  • 14 days for withdrawal
  • Same payment method as purchase
  • Credit notes available on request

7.2 Assets

  • Validity: 12 months
  • Can be used throughout the site
  • Non-refundable in cash
  1. DISPUTES AND LITIGATION

8.1 Protest period

  • 30 days on receipt of invoice
  • In writing (email or post)
  • Supporting documents required

8.2 Handling complaints

  • Acknowledgement of receipt within 48 hours
  • Response within 10 working days
  • Correction if error detected
  1. ARCHIVING AND ACCESS

9.1 Storage of invoices

  • Legal duration: 10 years
  • Secure digital format
  • Accessible in the customer area

9.2 Duplicates

  • Free in digital format
  • 5 per paper invoice
  • Delivery time: 5 working days
  1. DATA PROTECTION

10.1 Confidentiality

  • Bank details not stored
  • Secure billing information
  • RGPD compliance

10.2 Use of data

  • For billing purposes only
  • Legal and accounting obligations
  • No transmission to third parties
  1. SPECIAL CASES

11.1 International billing

  • VAT according to country of delivery
  • Specific legal information
  • Currency conversion if applicable

11.2 Billing professionals

  • Reverse charge of VAT if applicable
  • Specific legal information
  • Special conditions on contract
  1. CHANGES

12.1 Policy review

  • Prior notification
  • 30 days' notice
  • Application to new invoices
  1. CONTACT

Billing department :

  • Email : facturation@getsmartwifi.com
  • Telephone: +33 (0)1 23 45 67 89
  • Opening hours: 9 a.m. to 6 p.m. Monday to Friday
  • Response time: 48 hours maximum

Last update: 15/01/2025