GETSMARTWIFI.COM WARRANTY CONDITIONS
Effective 15/01/2025

1. GENERAL PROVISIONS

1.1 Scope of application
These warranty conditions apply to all products sold by GETSMARTWIFI.COM to its individual and professional customers.

1.2 Territory
The guarantee is valid :

• In mainland France
• In French overseas departments and territories
• In the European Union

2. TYPES OF COVER

2.1 Legal guarantee of conformity

• Duration: 24 months for individuals
• Duration: 12 months for professionals
• Applicable upon delivery
• Conformity defects
• Manufacturing defects

2.2 GETSMARTWIFI commercial warranty

• Duration: 36 months
• Can be extended to 60 months
• Parts and labour included
• On-site service available
• Priority technical support

2.3 Warranty against hidden defects

• Article 1641 of the French Civil Code
• Duration: 24 months
• Defects not apparent at the time of purchase

3. WARRANTY COVERAGE

3.1 Items covered

• Manufacturing defects
• Technical malfunctions
• Faulty components
• Software update
• Initial installation

3.2 Exclusions

• Accidental damage
• Incorrect use
• Normal wear
• Unauthorised modifications
• Repairs by third parties
• Water damage
• Electrical surges
• Professional use (except under specific contract)

4. IMPLEMENTATION OF THE GUARANTEE

4.1 Declaration procedure

• Initial contact within 48 hours
• Description of the problem
• Product photos
• Proof of purchase required
• Product serial number

4.2 Diagnosis

• Priority for remote access
• On site if necessary
• Maximum lead time: 5 working days
• Detailed report provided

5. TERMS AND CONDITIONS

5.1 Repairs

• Maximum lead time: 15 working days
• Original manufacturer parts
• Post-repair tests
• Intervention report

5.2 Replacement

• If repair impossible
• Identical or equivalent product
• Maximum period: 30 days
• Transport paid for

5.3 Refunds

• If replacement impossible
• Initial purchase value
• Deadline: 14 days maximum
• Same payment method

6. TRANSPORT AND HANDLING

6.1 Sending for repair

• Secure packaging supplied
• Free return transport
• Insurance included
• Real-time tracking

6.2 On-site intervention

• By appointment only
• Mainland France
• Delivery: 48-72 working hours
• Certified technician

7. EXTENDED WARRANTY

7.1 Available options

• +12 months: €99
• +24 months: €179
• +36 months: €249
• Purchase only

7.2 Additional cover

• Accidental damage
• 24/7 priority support
• Express replacement
• User training

8. THE CUSTOMER'S OBLIGATIONS

8.1 Preventive maintenance

• Regular maintenance
• Updates required
• Conditions of use respected
• Documentation of incidents

8.2 Documentation

• Invoice retention
• Follow-up of interventions
• Rapid problem reporting
• Photos of damage

9. SPECIAL CASES

9.1 Refurbished products

• 12-month warranty
• Same coverage
• Reconditioned parts available
• Dedicated after-sales service

9.2 Professional products

• Specific contracts
• Customised ALS
• Dedicated support
• Priority intervention

10. RESPONSIBILITY

10.1 Limitations

• Force majeure
• User negligence
• Unauthorised modifications
• Non-compliant use

10.2 Excluded damage

• Loss of data
• Loss of earnings
• Commercial damage
• Consequential damages

11. DISPUTE RESOLUTION

11.1 Mediation

• Mediator
• Free procedure
• Deadline: 90 days maximum
• Out-of-court settlement preferred

11.2 Jurisdiction

• Paris Commercial Court
• Applicable French law
• After attempted mediation
• Costs according to decision

12. SERVICE CONTACT

After-sales service :

• Email : sav@getsmartwifi.com
• Telephone: +33 (0)1 23 45 67 89
• 24/7 online chat
• After-sales portal: support.getsmartwifi.com

13. CHANGES

GETSMARTWIFI reserves the right to modify these warranty conditions. Modifications :

• Do not apply retroactively
• The following are notified 30 days in advance
• The following are published on the site
• Comply with current legislation

Last update: 15/01/2025