GETSMARTWIFI.COM DELIVERY POLICY
Effective 15/01/2025

  1. GENERAL INFORMATION

GETSMARTWIFI is committed to delivering your orders as quickly as possible. This delivery policy details our delivery terms and conditions.

  1. DELIVERY ZONE

2.1 Mainland France

  • Delivery available throughout France
  • Including Corsica
  • Monaco included

2.2 FRENCH OVERSEAS DEPARTMENTS AND TERRITORIES

  • Guadeloupe
  • Martinique
  • French Guiana
  • La Réunion
  • Mayotte
  • New Caledonia
  • French Polynesia
  • Saint Pierre and Miquelon
  • Saint-Martin
  • Saint-Barthélemy

2.3 European Union

  • Delivery to all EU countries
  1. DELIVERY METHODS

3.1 Standard delivery

  • Lead time: 3-5 working days
  • Carrier : Colissimo
  • Online tracking available
  • Price: Free except option
  • Price for orders <€50: €4.90

3.2 Express delivery

  • Delivery time: 24-48 working hours
  • Carrier : Chronopost
  • Online tracking available
  • Metropolitan France price: €9.90

3.3 Delivery to a Relay Point

  • Lead time: 2-4 working days
  • Networks: Mondial Relay, Pickup
  • More than 7,000 points of withdrawal
  • Price: €3.90

3.4 International delivery

  • Lead time: 5-7 working days
  • Carrier : DHL
  • European Union price: €12.90
  • DOM-TOM price: €19.90
  1. DELIVERY TIMES

4.1 Calculating deadlines

  • Lead times are expressed in working days
  • End of deadline: payment confirmation
  • Working days: Monday to Friday, excluding public holidays

4.2 Time commitment
If the announced deadline is exceeded :

  • Customer information by email
  • Cancellation free of charge
  • Full refund if requested
  1. ORDER TRACKING

5.1 Monitoring methods

  • Shipment confirmation email with tracking number
  • Online tracking on our website
  • Mobile application
  • Follow-up SMS (optional)

5.2 Follow-up stages

  • Order confirmed
  • In preparation
  • Shipped
  • In progress
  • Delivered
  1. RECEIPT OF ORDER

6.1 Checking the package
The customer must :

  • Check the condition of the parcel on receipt
  • Note any anomalies on the delivery note
  • Make precise reserves if necessary
  • Refuse the parcel if it is obviously damaged

6.2 Signature

  • Mandatory for home deliveries
  • Proof of delivery to a relay point
  • Identity check possible
  1. DELAYS AND INCIDENTS

7.1 Delivery delays
In case of delay :

  • Information by email
  • New deadline communicated
  • Possible compensation
  • Possibility of cancellation

7.2 Package not received
Procedure in the event of non-receipt :

  • Carrier survey
  • Resolution period: 14 days maximum
  • Refund if parcel lost
  • Re-dispatch possible depending on stock
  1. RETURNS

8.1 Return conditions

  • Deadline: 14 days after receipt
  • Like new and unused
  • Original packaging
  • All accessories included

8.2 Return costs

  • Free in the event of a faulty product
  • At the customer's expense for withdrawal
  • Reimbursement of initial costs included
  1. SPECIAL CASES

9.1 Absence of the addressee

  • Avis de passage
  • Store at a relay point
  • New delivery on request
  • Possible additional costs

9.2 Incorrect address

  • Customer responsibility
  • Reshipment costs payable by the customer
  • Additional deadlines applicable
  1. GUARANTEES

10.1 Insurance cover

  • All shipments are insured
  • Cover up to €500
  • Additional insurance option available

10.2 Commitment to quality

  • Satisfaction guaranteed
  • Refund if non-compliant
  • Dedicated customer service
  1. CONTACT

If you have any questions about your delivery:

  1. MODIFICATION

GETSMARTWIFI reserves the right to modify this delivery policy. Changes shall take effect as soon as they are published on the site.